Welcome to COZY BAGS. We value every customer and are committed to providing quality products and dependable customer service. This Returns, Refunds & Exchange Policy explains the conditions under which returns, refunds, replacements, and exchanges may be accepted for purchases made through our website.

By placing an order with COZY BAGS, you acknowledge and agree to the terms outlined in this policy.

General Return Eligibility

Customers may request a return within 30 calendar days from the date the order is delivered.

To qualify for a return, all returned items must meet the following conditions:

• Item must be unused, unworn, and unwashed
• Item must be in its original condition
• Original packaging, tags, labels, accessories, and inserts must be included
• Item must not contain signs of damage, misuse, odors, stains, or alteration
• Proof of purchase or valid order confirmation must be provided

COZY BAGS reserves the right to refuse any return that does not meet these eligibility requirements.

Non-Returnable & Non-Refundable Items

For hygiene, safety, operational, and promotional reasons, certain items cannot be returned or refunded.

The following are considered non-returnable and non-refundable unless received damaged or defective:

• Final sale products
• Clearance or discounted items
• Gift cards
• Promotional or free items
• Customized or personalized products
• Products damaged through improper use or customer mishandling
• Items returned without original packaging or missing accessories

Return Authorization Requirement

Before returning any product, customers must first contact our support team for return authorization.

Unauthorized returns may:

• Be refused
• Experience delayed processing
• Be returned to the sender without refund

To request return approval, customers should provide:

• Full name
• Order number
• Email address used for purchase
• Detailed reason for return
• Photos of the item if damaged, defective, or incorrect

Once approved, return instructions will be provided by our support team.

Damaged, Defective, or Incorrect Products

If your item arrives damaged, defective, incomplete, or different from what was ordered, please contact us within 48 hours of delivery.

To assist with verification and resolution, customers must provide:

• Clear photos of the product
• Photos of packaging materials
• Shipping label photos if applicable
• Brief explanation of the issue

After review, COZY BAGS may offer:

• Product replacement
• Exchange
• Partial refund
• Full refund
• Store credit

The resolution offered will depend on the nature and severity of the issue.

Exchange Policy

We accept exchanges for eligible items when:

• The wrong item was delivered
• The product is defective or damaged
• An exchange request is approved by our support team

Exchange requests are subject to product availability. If the requested replacement item is unavailable, an alternative resolution may be offered.

COZY BAGS reserves the right to deny exchange requests that do not comply with this policy.

Order Cancellation Policy

Customers may request order cancellation within 24 hours of placing the order.

After an order has entered processing or shipment preparation, cancellation requests may no longer be accepted.

If an order has already shipped, customers may need to follow the return process after delivery.

Return Shipping Responsibility

Customers are generally responsible for return shipping costs unless:

• The incorrect product was sent
• The item arrived damaged
• The product is defective

Shipping costs associated with the original order are typically non-refundable unless required by applicable law.

We strongly recommend using a trackable and insured shipping method when returning products, as COZY BAGS is not responsible for lost or damaged return shipments.

Refund Approval & Inspection Process

Once a returned item is received, it will undergo inspection to confirm eligibility for refund or exchange.

During inspection, we verify:

• Product condition
• Packaging completeness
• Signs of use or damage
• Compliance with return eligibility requirements

COZY BAGS reserves the right to:

• Approve partial refunds
• Reject returns that fail inspection
• Charge restocking fees where applicable and legally permitted

Customers will be notified regarding the outcome of the inspection process.

Refund Processing Time

Approved refunds are processed to the original payment method used during checkout.

Estimated refund processing times:

• Refund approval review: 2–5 business days
• Bank/payment provider processing: 5–10 business days

Actual refund timing may vary depending on:

• Banking institution
• Payment provider
• Credit card company
• International transaction processing

COZY BAGS is not responsible for delays caused by third-party financial institutions.

Partial Refund Situations

In certain situations, only partial refunds may be granted, including but not limited to:

• Items not in original condition
• Missing parts or accessories
• Products showing signs of use
• Returns submitted beyond the approved return window
• Damage caused by customer misuse

Any deductions or partial refund decisions will be communicated to the customer.

Late or Missing Refunds

If you have not received your refund after the estimated processing period:

1. Review your bank account again
2. Contact your payment provider or credit card company
3. Contact your bank regarding pending transactions

If you still require assistance, please contact our support team.

Refused Deliveries & Undeliverable Packages

Orders returned due to:

• Incorrect address information
• Refused delivery
• Failed delivery attempts
• Unclaimed packages

may be subject to:

• Restocking fees
• Return shipping deductions
• Delayed refund processing

Customers are responsible for ensuring accurate shipping information during checkout.

Fraud Prevention & Abuse

To protect our business and customers, COZY BAGS reserves the right to:

• Refuse suspicious return requests
• Deny excessive or abusive refund claims
• Investigate fraudulent transactions
• Decline future orders from accounts involved in policy abuse

Fraudulent chargebacks or false claims may be reported to the relevant financial institutions.

Policy Updates

COZY BAGS reserves the right to modify or update this Returns, Refunds & Exchange Policy at any time without prior notice.

Customers are encouraged to review this page periodically for updates.

Contact Information

For any questions regarding returns, refunds, exchanges, cancellations, or damaged products, please contact us.

COZY BAGS

Email: cozyhoodieco.shop@outlook.com

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (EST)

Business Address:
126 Nassau St,
New York, NY 10045
United States